Frequently Asked Questions

Everything you need to know about your Alara Jewelry experience.

What materials are used in Alara Jewelry pieces?

We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewelry?

To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Alara pouch and clean gently with a soft, lint-free cloth.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.

Do you offer a warranty on your products?

Yes, every Alara Jewelry piece comes with a 1-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.

Can I track my order?

Once your order is processed, you will receive a shipping confirmation email containing a tracking number to monitor your package's journey.